Elevate Your IT Support
Tired of juggling IT challenges and ready to focus on your core business? We offer flexible Pro Support Plans, short-term professional service contracts designed to augment your IT team or serve as your complete IT solution. Our team of trained, experienced, qualified, and certified professionals across a multitude of technology solutions is ready to support your organization.
Flexible Plans to Meet Your Needs
We offer flexible plans to suit your specific requirements. Consider our PSP10 plan, which provides a block of 10 hours of support that you draw on when you need it, with options for after-hours, weekend, and holiday support. For more extensive support, the PSP20 offers 20 block hours, with discounted rates for extended support and the option to purchase additional hours in 10-hour increments.
Comprehensive Support Services
Our Pro Support Plans cover a wide range of IT needs.
Diagnosis, troubleshooting, assistance, coordination, and/or recommendations for various IT issues, including:
- On-Site and Remote Support of Servers and Network Resources
- Emergency On-Site Support
- Technical Support - Microsoft & Linux Server (OS); Microsoft Server; Microsoft Exchange Server; Microsoft Office; Storage Availability
- Hardware Diagnostics and Troubleshooting
- Data Protection: Spyware/Malware Removal Agent; Firewall Management and Monitoring; Antivirus/Antispam Management
- Third-Party Software Vendor Assistance/Coordination
- IT Purchasing and Guidance
- Discounts on Projects & Installations
- Support for Multiple Office Locations
Service You Can Rely On
Our service plans cover regular business hours 8:00 a.m. to 5:00 p.m., as well as after-hours, weekend, and holiday support.
Commitment to Privacy and Confidentiality
We prioritize the privacy and confidentiality of your information. DMR takes necessary precautions to protect your confidential information and adheres to strict policies regarding its handling.